CM/ECF Frequently Asked Questions

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I'm unable to print a pdf document, it only asks me to name it. Why?

To print the pdf document, click on the printer icon from the Adobe toolbar-not from the browser's File menu or printer icon. Then, when the print dialogue box pops up, ensure that your installed printer is chosen as the device to print to. If the device chosen is 'print to file' or 'pdf writer' then you will be asked to give it a name. This will generate an error message and your document will not be printed.

Related Topics:
* When I print an image from CM/ECF, the right edge gets cut off.

* I'm having problems with my internet provider and I have not received my electronic notices. What should I do?

* What if my document is too large, or is bound in some way that I can't scan it?

* How do I sign my documents?

* What if I'm having computer problems?

* How do I file my executed summons?

* I open the document, but all I see is a blank screen. What's wrong?

* How do I sign and file an affidavit?

* I have a box full of exhibits. Must they all be filed electronically?

* I am having problems logging in with the information that was provided to me. Every time I type in the password, the system tells me that it is incorrect or that I can cancel or continue. Can you please check my account and let me know why I keep getting an error when I use it.

* Is there a size limitation for Adobe PDF documents in CM/ECF?

* What hardware and software will I need to use CM/ECF?

* How do I link my PACER account to my ECF account?

* I recently upgraded my Adobe application. When I try to view PDF documents in CM/ECF, I see a blank screen. How can I fix this?

* How do I get a summons when I file a new case?

* I tried to file a document but it says "format not recognized". What am I doing wrong?

* Local Rule requires a Certificate of Service, but how do I know who I have to serve by paper?

* I've registered for and received a CM/ECF login account, but I still get a login screen when I try to search for case information. Why?

United States District Court for the District of Massachusetts

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