CM/ECF Frequently Asked Questions


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I've registered for and received a CM/ECF login account, but I still get a login screen when I try to search for case information. Why?

The CM/ECF account that is set up for you is strictly for electronic filing of case related information. To view case related documents and query cases, you will still need to login using your Pacer account when prompted. See the FAQ on linking your PACER account to your CM/ECF account.

Related Topics:
* I received a notice of electronic filing in a case I'm involved in but there was no link or text after the line: "Copy the URL address on the line below into the location bar of your Web browser to view the document: or Document Number:"

* I'm not receiving notices in cases in which I am involved. I've registered for ECF and have a login and password. What's wrong?

* What hardware and software will I need to use CM/ECF?

* When I copy the URL address from the Notice of Electronic Filing (NEF) receipt into a browser (as instructed), it brings me to a PACER login screen. Why?

* May I add a client's email address to my account?

* I'm having problems with my internet provider and I have not received my electronic notices. What should I do?

* I added additional email addresses to my noticing list however, now I am not getting any notices. Why?

* I am having problems logging in with the information that was provided to me. Every time I type in the password, the system tells me that it is incorrect or that I can cancel or continue. Can you please check my account and let me know why I keep getting an error when I use it.

* I receive e-mails from the Court, but I just can't read the body of the message. What's wrong?

* When I print an image from CM/ECF, the right edge gets cut off.

* I have filed a notice of appearance but I'm not receiving notices. How do I fix this?

* I open the document, but all I see is a blank screen. What's wrong?

* What happens when I am on vacation and I don't have access to e-mail?

* In training we were told you get one free look at the document when you receive a Notice of Electronic Filing. How does it work, since we still have to login to PACER?

* What should we do when an attorney leaves the firm?

* What if I'm having computer problems?

* How do I link my PACER account to my ECF account?

* Do I need to use a client code when logging into PACER or ECF?

* I filed an appearance in a case, but have since the left the firm. What do I need to do to stop receiving notices?

* Local Rule requires a Certificate of Service, but how do I know who I have to serve by paper?

* I'm unable to print a pdf document, it only asks me to name it. Why?




United States District Court for the District of Massachusetts

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