CM/ECF Frequently Asked Questions


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I receive e-mails from the Court, but I just can't read the body of the message. What's wrong?

Check the settings on your CM/ECF account under Maintain Your Email on the Utilities menu. Be sure that you have selected the proper format ("html format" or "text format"). Contact your Internet service provider for advice on what choice is best for you.

Related Topics:
* What if I don't know how to use the system?

* I am changing firms. Do I need to establish a new e-filing login and password?

* What if I think I have an ECF account, but don't know my login and password?

* What if I haven't yet applied for an account?

* May I add a client's email address to my account?

* I've registered for and received a CM/ECF login account, but I still get a login screen when I try to search for case information. Why?

* I'm having problems with my internet provider and I have not received my electronic notices. What should I do?

* I filed a Social Security appeal, but can not see the case through PACER. Why?

* I filed an Immigration or Naturalization petition, but can not see the case through PACER. Why?

* I think I have a login and password, but I can't remember it. Should I re-register and submit the online form?

* In training we were told you get one free look at the document when you receive a Notice of Electronic Filing. How does it work, since we still have to login to PACER?

* When I copy the URL address from the Notice of Electronic Filing (NEF) receipt into a browser (as instructed), it brings me to a PACER login screen. Why?

* I added additional email addresses to my noticing list however, now I am not getting any notices. Why?

* I am having problems logging in with the information that was provided to me. Every time I type in the password, the system tells me that it is incorrect or that I can cancel or continue. Can you please check my account and let me know why I keep getting an error when I use it.

* Local Rule requires a Certificate of Service, but how do I know who I have to serve by paper?

* I received a notice of electronic filing in a case I'm involved in but there was no link or text after the line: "Copy the URL address on the line below into the location bar of your Web browser to view the document: or Document Number:"

* How do I link my PACER account to my ECF account?

* What happens when I am on vacation and I don't have access to e-mail?

* What should we do when an attorney leaves the firm?

* I'm not receiving notices in cases in which I am involved. I've registered for ECF and have a login and password. What's wrong?

* What if I'm having computer problems?

* I have filed a notice of appearance but I'm not receiving notices. How do I fix this?

* I filed an appearance in a case, but have since the left the firm. What do I need to do to stop receiving notices?




United States District Court for the District of Massachusetts

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